Shipping policy

Delivery Information

We offer 2nd class Royal Mail delivery to the UK at a cost of £5.00 per order. Any orders over £50.00 will receive free delivery per order.

Please allow 3-5 working days after we receive your order for delivery. If there are any delays we will notify you as soon as possible.

If the shoes do not fit or you simply you do not like them you have 28 calendar days to return them in the unused condition that you received them and in their original box. Please use the returns form enclosed with your order.

We recommend you use some form of registered post in case you need to track the parcel.

If the item is faulty or if we have sent the wrong item we will be able to offer a refund and reimbuse your postage.

 We will not refund any postage for orders cancelled or returned. This is in addition to, and does not affect your consumer rights.

Right To Cancel this Agreement

Under the Consumer Contracts (Information and Additional Charges) Regulations 2013 which replaced the Distance Selling Regulations on Friday 13 June 2014, you have 14 calendar days from the Commencement Date ("the cooling off period") in which to cancel this Agreement if for any reason you are not happy with the goods which have been delivered to you. This cooling off period begins on the day after the day you receive the goods from us. 

If you wish to cancel the Agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you must notify us of this fact within the cooling off period. You can do this by,

Email us on info@trendytreads.co.uk stating that you wish to cancel under the Consumer Contracts, (Information, Cancellation and Additional Charges) Regulations 2013

calling us on 01467 624531 stating that you wish to cancel under the Consumer Contracts, (Information, Cancellation and Additional Charges) Regulations 2013

On cancellation you must return the goods that we have delivered to you at your own expense no later than 14 days after the day on which you inform us of your cancellation. We will refund the Goods no later than 14 days after the day on which we receive the Goods back or 14 days after the day which we receive evidence  of the goods being returned to us. Under section 34 we will also refund any charges for the inital delivery received unless you expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered to us. Unless you originally received incorrect, damaged, faulty or substitute Goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this.