Returning A Product To Trendy Treads
In the unlikely event that you are not satisfied with your purchase(s), you have 14 calendar days from commencement date(the cooling off period) of receiving the goods in which to return the goods in their original unworn condition with all labels attached. When trying on items, please ensure that they are not in contact with anything that may mark or add a scent to them such as drinks, perfume etc We will not refund any items where there is evidence that these instructions have not been followed. Please allow 10 working days from our receipt of your return for us to process a refund. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If a discount was applied to your original order, the amount refunded will be adjusted accordingly. The cost and care of returning the item is your responsibility, therefore we suggest that you send the parcel by recorded delivery and keep a copy of the recorded delivery. Trendy Treads is not responsible for items lost by the delivery services whilst in the returns process.
How to return an item
The only way to return an item is by post so follow the instructions below. Please note we do not accept items bought from anywhere other than Trendy Treads (Uk) Ltd:
Trendy Treads (UK) Ltd,
19 High Street,
Enclose your completed returns form along with your goods in a securely wrapped parcel. Post the item, making sure that you keep your recorded delivery and/or proof of postage in a safe place until you receive your refund. Please note that we do not offer pre-paid postal returns. If the item you received is faulty, please return the item to the above address, following the procedure as outlined above. Please ensure that you mark the return reason as Faulty on your returns form and, give us a brief description of the fault. In this unlikely event that you have received your order and an item is missing, please contact us, quoting your order number and details of the missing item and we will further investigate.
Returns outside of our returns Policy
Should we receive your return outside of the Returns Policy your item will not be accepted by our returns department and you will be notified by email. Your goods will be kept at Head Office for 4 weeks in order to allow you to arrange for them to be resent to you. You can do this by contacting us in writing or by phone to pay for the return postage. Delivery will be made by our nominated courier.
We do offer an exchange on goods that do not fit. It can take up to 14 working days for you to receive your exchange. We can only offer a replacement of the same product if available. Once the exchange has been processed the parcel will be delivered by our nominated courier. If we are unable to exchange the item (as the required size is not available) we will send you an email explaining why and arrange a refund to your account.
Right to Cancel Agreement
Under the Consumer Contracts (Information , Cancellation and Additional Charges) Regulations 2013 which replaced the Distance Selling Regulations on 13th June 2014, you have fourteen calendar days from the Commencement Date (the cooling off period) in which to cancel this agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the goods from us. If your order contains several items which are to be delivered separately, your cooling off period begins the day after the day on which you receive the final part of the order.
If you wish to cancel the agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) regulations 2013 you must notify us of this fact within the cooling off period. You can do so by:
Completing the cancellation form sent to you with you confirmation email and return via e-mail to firstname.lastname@example.org, or by post to Trendy Treads, 19 High Street, Inverurie, Aberdeenshire, AB51 3QA. Telephone on 01467 624531 stating that you wish to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Emailing us at email@example.com, detailing your wish to cancel under the Consumers Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
On cancellation you must return the goods that we have delivered to you at your Own Expense no later than 14 days after the day on which you inform us of your cancellation. We will exchange or refund no later than 14 days after the day on which you inform us of your cancellation. We will exchange or refund the price paid for the goods no later than 14 days after the day on which we receive the goods back or 14 days after the day on which we receive evidence of the goods being returned to us.
Goods should be adequately sealed in the original packaging where possible. Please note Royal Mail may reject any package that is not adequately wrapped.
Please fully complete the returns form included with the delivery package, or enclose a note detailing your name address contact number and reason for return. This will ensure that you receive your refund or replacement promptly.
Please make sure you have addressed the package clearly with the above address. We recommend that you request a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).